Refund policy

Refund, Cancellation & Rescheduling Policy

At Indoor Cricket USA, we provide turf bookings, facility reservations, training sessions, appointments, memberships, and subscription-based services. Since our services are reserved for specific dates and time slots, the following cancellation and refund policy applies.

1. Booking Cancellation

Customers may cancel their booking subject to the cancellation terms applicable to the specific service or turf booking.

If a cancellation is made within the permitted cancellation period, the customer may be eligible for a refund or booking credit, depending on the type of booking and the applicable terms.

Bookings cancelled after the applicable cancellation deadline may not be eligible for a refund.

2. Booking Rescheduling

Customers who need to change the date or time of their booking may request to reschedule their booking, subject to availability.

Rescheduling requests must be made before the applicable cancellation or rescheduling deadline. A rescheduled booking is subject to available dates and time slots.

Additional charges may apply if the new booking has a different price.

3. How to Cancel or Reschedule Your Booking

After completing a booking, customers will receive their booking details and confirmation through the email address provided during the booking process.

If you need to cancel or reschedule your booking, you can use the login/account access provided through your booking email to manage your booking, where available.

Please keep your booking confirmation email for future reference.

4. Memberships & Subscriptions

Memberships and subscription services are subject to their specific subscription terms.

Subscription-based memberships may automatically renew according to the billing frequency displayed at the time of purchase.

Customers may cancel their subscription before the next renewal date, subject to the cancellation terms applicable to that membership.

Cancellation of a subscription does not automatically provide a refund for a period that has already started or for services/classes that have already been used or missed.

5. Missed Bookings & Sessions

If a customer does not attend a booked session, turf reservation, appointment, or training session without cancelling within the permitted cancellation period, the booking may be considered a no-show and may not be eligible for a refund or rescheduling.

6. Refunds

Where a refund is approved, the refund will generally be issued to the original payment method used for the booking.

Processing times may vary depending on the payment provider or financial institution.

7. Promotional & Special Bookings

Certain promotional bookings, special events, tournaments, packages, memberships, or other services may have separate cancellation and refund conditions.

Any special cancellation or refund terms will be communicated to the customer at the time of booking.

8. Service Availability

All bookings are subject to availability. In the event that Indoor Cricket USA needs to cancel or significantly modify a confirmed booking due to circumstances beyond the customer's control, we will contact the customer using the contact information provided during booking and, where applicable, offer an alternative booking, credit, or refund.

9. Contact Us

If you have any questions regarding a booking, cancellation, rescheduling, membership, or refund, please contact us:

Indoor Cricket USA
9 Whippany Road, Building C Unit 3
Whippany, NJ 07981
Phone: +1 (917) 902-9879
Email: indoorcricketusa@gmail.com

Please include your booking confirmation, registered email address, and booking date/time when contacting us so that we can assist you more quickly.