Privacy policy

Indoor Cricket USA ("Indoor Cricket USA," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, booking services, turf facilities, memberships, subscriptions, academy programs, events, and other services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal information.

1. Information We Collect

When you use our website or services, we may collect information such as:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing or payment information

  • Address and location information

  • Date of birth or other information where required for registration

  • Account login information

  • Information provided during booking or registration

Booking & Service Information

When you make a turf booking, appointment, academy registration, event registration, membership, or subscription, we may collect information related to:

  • Booking date and time

  • Selected turf or facility

  • Number of participants

  • Membership or subscription details

  • Academy or training program information

  • Event or tournament registration information

  • Booking cancellation or rescheduling information

  • Payment and transaction details

Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website pages visited

  • Date and time of visits

  • Referring website

  • Cookies and similar technologies

  • Website usage and interaction information

2. How We Collect Information

We may collect information:

  • Directly from you when you create an account or submit a form

  • When you make a turf or facility booking

  • When you register for an event, academy program, membership, or subscription

  • When you contact us by email, phone, or through our website

  • When you subscribe to our communications

  • Automatically through cookies and similar technologies

  • Through Shopify and other service providers that help us operate our website and booking services

  • From third-party services used for payments, bookings, communications, or other business operations

3. How We Use Your Information

We use your information for legitimate business and service purposes, including:

  • Processing and managing turf and facility bookings

  • Managing appointments and scheduled sessions

  • Managing memberships and subscriptions

  • Registering customers for academies, leagues, tournaments, and events

  • Processing payments and transactions

  • Creating and managing customer accounts

  • Sending booking confirmations

  • Sending booking reminders and updates

  • Sending information about cancellations or rescheduled bookings

  • Allowing customers to manage their bookings through their account

  • Providing customer support

  • Responding to questions and requests

  • Managing subscriptions and membership renewals

  • Improving our website and services

  • Maintaining website security

  • Detecting and preventing fraud or unauthorized activity

  • Complying with legal and regulatory requirements

  • Sending promotional communications where permitted by law and according to your communication preferences

4. Booking Confirmations and Account Access

When you make a booking or registration, we may send confirmation and booking information to the email address and/or phone number provided during the booking process.

Your booking confirmation may contain information that allows you to access or manage your booking.

If you need to cancel or reschedule your booking, you may be able to manage it through your account or the booking-management link provided in your confirmation email, subject to the applicable cancellation and rescheduling terms.

Please keep your booking confirmation email and account login information secure.

5. Payment Information

Payments may be processed through Shopify and/or third-party payment providers.

We generally do not store complete payment card information on our own systems. Payment information may be collected and processed directly by the applicable payment provider according to its own privacy policy and security practices.

6. Cookies and Similar Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to:

  • Keep the website functioning properly

  • Remember your preferences

  • Maintain your account and booking session

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant content and communications

  • Help maintain website security

  • Measure marketing and advertising performance

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

7. Sharing Your Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

  • Shopify and Shopify-related services

  • Payment processors

  • Booking and scheduling service providers

  • Membership and subscription platforms

  • Email and communication service providers

  • Website hosting and technology providers

  • Analytics and marketing service providers

  • Customer support providers

  • Professional advisors

  • Government authorities or law enforcement when legally required

We only share information when reasonably necessary for the relevant business, service, legal, or operational purpose.

8. Shopify

Our website and online services are powered by Shopify.

Shopify may process certain personal information when you interact with our website, create an account, make a booking or transaction, or otherwise use our services.

Shopify's handling of personal information is also governed by Shopify's own privacy policies.

9. Third-Party Services and Links

Our website may contain links to third-party websites, applications, booking platforms, payment providers, social media platforms, or other services.

If you access a third-party service through our website, that service may collect and process information according to its own privacy policy.

We are not responsible for the privacy practices or security of third-party websites or services that we do not control.

10. Marketing Communications

If you choose to subscribe to our promotional communications, we may send you information about:

  • New programs

  • Memberships

  • Academy activities

  • Events and tournaments

  • Promotions

  • Facility or turf availability

  • Special offers

  • Other Indoor Cricket USA services

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication.

Even if you opt out of marketing communications, we may still send necessary service-related communications, such as booking confirmations, booking changes, account notices, payment notifications, or other important information related to services you have requested.

11. Children's Privacy

Our website and services may include youth cricket programs, academies, leagues, and events.

Where a child or minor participates in our programs, we may collect information necessary for registration and participation from a parent, guardian, or authorized individual.

We do not knowingly collect unnecessary personal information from children. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Please keep your account password and login information confidential and do not share your account credentials with others.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing and managing your services

  • Maintaining your customer account

  • Managing bookings and membership records

  • Processing transactions

  • Resolving disputes

  • Maintaining business records

  • Meeting legal, accounting, or regulatory requirements

  • Preventing fraud and maintaining security

The exact retention period may vary depending on the type of information and the purpose for which it was collected.

14. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request a copy of your personal information

  • Opt out of certain marketing communications

  • Opt out of certain targeted advertising or data-sharing activities where applicable

  • Withdraw consent where processing is based on consent

Some rights may be subject to legal limitations or verification requirements.

To exercise your rights, please contact us using the information provided below.

15. Do Not Track and Privacy Signals

Some browsers and devices may provide privacy preference signals.

Where required by applicable law, we will honor recognized privacy signals and applicable opt-out requests.

16. International Data Transfers

Your information may be processed, stored, or transferred in locations outside the state or country where you live.

Third-party service providers, including Shopify and payment or technology providers, may process information in other jurisdictions in accordance with applicable laws and their own privacy policies.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable laws.

When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Indoor Cricket USA

Phone: +1 (917) 902-9879
Email: indoorcricketusa@gmail.com
Address: 9 Whippany Road, Building C Unit 3, Whippany, NJ

When contacting us about your personal information, please provide enough information for us to verify your identity and understand your request.

19. Important Notice

This Privacy Policy describes our general privacy practices and is intended to explain how Indoor Cricket USA handles personal information in connection with its website, turf bookings, appointments, memberships, subscriptions, academy programs, events, and related services.

Additional privacy notices may apply to specific third-party services, payment providers, booking platforms, or applications used in connection with our services.