Refund Policy
At America's Cricket Academy, we provide cricket coaching programs, training sessions, facility and turf bookings, academy registrations, memberships, camps, tournaments, and subscription-based services.
Since many of our services are scheduled for specific dates, times, and training slots, the following Refund, Cancellation & Rescheduling Policy applies.
1. Booking Cancellation
Customers may cancel their bookings or registrations subject to the cancellation terms applicable to the specific service, training program, or facility reservation.
If a cancellation is made within the permitted cancellation period, the customer may be eligible for a refund or booking credit, depending on the type of service and the applicable terms.
Bookings cancelled after the applicable cancellation deadline may not be eligible for a refund.
2. Booking Rescheduling
Customers who need to change the date or time of a training session, coaching appointment, or facility booking may request to reschedule, subject to availability.
Rescheduling requests must be submitted before the applicable cancellation or rescheduling deadline.
All rescheduled sessions are subject to available dates, training schedules, and facility availability.
Additional charges may apply if the new booking or selected program has a different price.
3. How to Cancel or Reschedule Your Booking
After completing a booking or registration, customers will receive confirmation and relevant details through the email address provided during the registration process.
If you need to cancel or reschedule your booking, you may use the account access or booking-management link provided in your confirmation email, where available.
Please keep your booking confirmation email for future reference.
4. Memberships & Subscriptions
Academy memberships and subscription-based training services are subject to their specific membership and subscription terms.
Subscription-based memberships may automatically renew according to the billing frequency displayed at the time of purchase.
Customers may cancel their subscriptions before the next renewal date, subject to the applicable cancellation terms.
Cancellation of a membership or subscription does not automatically entitle the customer to a refund for a billing period that has already started, training sessions already attended, or services that have already been used or missed.
5. Missed Training Sessions & No-Shows
If a participant fails to attend a scheduled coaching session, training program, appointment, or other booked activity without cancelling within the permitted cancellation period, the booking may be considered a no-show.
Missed sessions or no-shows may not be eligible for refunds, credits, or rescheduling.
Participants are encouraged to notify the academy in advance if they are unable to attend a scheduled session.
6. Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the booking or registration.
Refund processing times may vary depending on the payment provider or financial institution.
Any applicable refund conditions will be communicated according to the terms of the selected service or program.
7. Promotional Offers & Special Programs
Certain promotional offers, special coaching programs, cricket camps, tournaments, training packages, memberships, and other academy services may have separate cancellation and refund conditions.
Any additional or special cancellation and refund terms will be communicated to customers at the time of registration or purchase.
8. Service Availability & Academy Cancellations
All bookings, training sessions, and programs are subject to availability.
In the event that America's Cricket Academy needs to cancel or significantly modify a confirmed booking, coaching session, or training program due to unforeseen circumstances, facility issues, weather conditions, or other circumstances beyond the customer's control, we will contact the customer using the contact information provided during registration.
Where applicable, we may offer an alternative session, rescheduled booking, account credit, or refund.
9. Contact Us
If you have any questions regarding bookings, academy registrations, cancellations, rescheduling, memberships, or refunds, please contact us:
America's Cricket Academy
9 Whippany Road, Building C Unit 3
Whippany, NJ 07981, USA
Phone: +1 (917) 902-9879
Email: indoorcricketusa@gmail.com
Please include your booking confirmation, registered email address, participant name, and booking date/time when contacting us so that we can assist you more efficiently.